Where is my order?
All orders are printed on demand and are processed within 5-12 business days (not including weekends or holidays). Most U.S. orders are received within 10 days and international orders take up to 21 days. You will receive tracking when your order is on the way.
Orders are printed, packed and shipped in the USA. Shipments are made via trackable service. For multiple-item orders, items may ship separately. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we’ll be happy to assist.
All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.
What do I do if my shipment is delayed in transit?
We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
DHL - 1 (800) 225-5345
USPS - 1 (800) 275-8777
FedEx - 1 (800) 463-3339
If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
My order hasn’t shipped yet; can I add another item to it?
Unfortunately, orders cannot be combined once submitted. Please complete a new order for your additional items.
REFUNDS, RETURNS AND EXCHANGES
Canceling or Changing an Order
If you need to cancel or change your order, please contact us at firstname.lastname@example.org or chat with our fulfillment support team within 30 minutes of your order being placed. Please write in with your order # and we will do our best to help you out. After that, we cannot guarantee that we will be able to honor the change.
Our chat business hours are 9:00am - 5:00pm (PST) Monday - Friday.
Please allow up to 48 hours for a response when sending an inquiry via email. Please note, sending multiple e-mail inquiries will cause delays in our response time.
What is your Returns and Exchanges policy?
Please follow the Return / Exchange Instructions below within 10 business days of receiving your shipment. All refunds or exchanges must be requested within 30 days for domestic orders and 60 days for international orders.
Can I exchange for a different size?
We offer a one-time free size replacement 1 size smaller or bigger than the original size on the order. (For example, if the original size on the order is M, we would replace with either S or L.)
We do not offer size exchanges on baby onesies and all over print orders.
What if I have a different product issue?
If you received the wrong product, the wrong size (different from the size you ordered), or a damaged product, please send a picture of the item in question and we will gladly replace or refund the merchandise without additional charge.
Because products are custom printed, we cannot offer refunds or exchanges for reasons other than those listed above.
- Email our Customer Service team at email@example.com with the following information:
- Order confirmation number
- First and last name
- Mailing address
- Phone number
- Photo of the incorrect/damaged item (if applicable)
- Description of your issue
Items That Cannot Be Returned or Exchanged:
The items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.
- Any apparel item deemed by the Whitesnake Store to show obvious signs of use.
- Any item that is not in its original condition for reasons not due to an error on the part of the Whitesnake Store.
- Any physical media (CDs, DVDs, Vinyls, etc) that has been opened (removed from its plastic wrap)
- Underwear or Bathing Suits
- Music or Book Pre-Orders
- Any autographed, collectible items
- Any downloadable media
- Anything listed as Limited Edition
- Print on demand items
- Face Masks
- Sale or Clearance items
The Whitesnake Store will not re-ship any order or refund any customer whose order is not received due to an incorrect shipping address provided by the customer.
Please allow up to 48 hours for a response when sending an inquiry. Our business hours are 9:00am - 5:30pm (PST) Monday - Friday.
Please note, sending multiple inquiries will cause delays in our response time.
Print on Demand Items:
We do not offer returns or size exchanges for print on demand items. Replacements are only offered for damaged prints. If the print is indeed damaged, please provide a photo to firstname.lastname@example.org for review.
All international orders have an estimated delivery time of 1-6 weeks. Shipping time not guaranteed.
Please note that we cannot ship to the following countries due to shipping restrictions:
Belarus, Central African Republic, Cuba, Equatorial Guinea, Falkland Islands, Guam, Guinea-Bissau, Iran, Johnston Island, Kiribati, Libya, Myanmar, Nauru, Niue, North Korea, Papua New Guinea, Russia, Saint Helena, Saint Pierre and Miquelon, Samoa, Sao Tome and Principe Democratic Republic, Sierra Leone, Solomon Islands, Somalia, Sudan, Syrian Arab Republic, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Union of the Comoros, Ukraine, Wake Island, Yemen
Customs and Duties
Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient.
Unfortunately, we have no control over the application of charges, nor the number of charges to be levied.
International Shipping Methods
International Economy and Standard Shipping: This is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service.
International Expedited Shipping: These shipments will be trackable from shipment until delivery.
STANDARD GARMENT SIZING
Our standard garment sizing is listed below.
All sizing is in inches. Sizing may vary slightly by +/- 1”
Width = With article laying flat and measuring across the chest just under the arms
Height = With article laying flat and measuring top of the shoulder to bottom
(Width X Height)
S - 16” x 26 ¼”
M - 16 ¾” x 26 ¾”
L - 17 ¾” x 28”
XL - 18 ¾” x 28”
2XL - 19 ¾" x 28 ⅝"
S - 18” x 28
M - 20” x 29”
L - 22” 30”
XL - 24” x 31”
2XL - 26” x 32”
FACE MASK DISCLAIMER:
These face masks are NOT meant to replace surgical face masks. Proper use of a surgical mask is still the best way to prevent coronavirus infection.
What is the mask made out of?
Will it cover nose and mouth?
Yes, with loops that go around the ears.
Will this mask protect from covid-19?
These are non-medical “civilian” cloth masks. They serve as an additional line of defense and follow the CDC directive recommending the “use of cloth face coverings to help slow the spread of Covid-19” by all people in public settings “where other social distancing measures are difficult to maintain (eg. grocery stores and pharmacies) especially in areas of significant community based transmission.”
CDC is additionally advising the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.
Cloth face coverings can be used as an additional, voluntary public health measure to help slow the spread of Covid-19.
How is it in relation to an N95 mask?
An N95 mask is a respirator mask that is surgical grade. These are not the same, and are non-medical grade masks.
Can doctors and nurses wear the mask at the hospital?
These masks on their own are not sufficient for doctors or nurses in surgical and medical situations. They can however be worn over disposable surgical masks as an added layer of protection.
These masks are not medical grade and are not to take the place of the N95 masks. They are not suitable for use in a surgical setting or where there would be significant exposure to liquid, bodily or other hazardous fluids, use in a clinical setting, or use in the presence of a high-intensity heat source or flammable gas.
If a person is sick, will it be sufficient to protect those around me?
We make no guarantees that these will prevent anyone sick from spreading a virus, however they follow CDC recommendations that any cloth mask worn can help slow the spread of disease.
These are simply an added defense to pair with normal distancing measures and safety measures of someone that is ill or infected with a respiratory disease.
Is the mask adjustable?
These masks are not adjustable. As these masks are adult sized they are not recommended for children.